X99bd Privacy Policy — Your Data is Completely Secure

1. Introduction & Scope

X99bd (https://x99bd.bet) is an online betting and gaming platform operated for users in Bangladesh. This privacy policy explains how x99bd collects your personal information, the purposes for which it is used, and how it is kept secure.

This policy applies to all x99bd services — including the website, mobile app, live chat, and customer support. It is in effect whenever you interact with x99bd or use any of our services.

We believe your privacy is a fundamental right. That's why x99bd's Privacy Policy is designed to keep you in full control of your personal data.

• This policy is available in both Bengali and English.
• Members will be notified in advance of any changes to this policy.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

2. What Information We Collect

X99bd only collects information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our policy.

We collect information directly from you, through automated technologies, and occasionally from legitimate third parties such as payment gateways.

3. How Your Information Is Used

X99bd uses your information only for specific, clearly defined, and lawful purposes. Here's a full breakdown:

• Account Management: To handle registration, login, KYC verification, and account security.
• Payment Processing: To process deposits, withdrawals, and financial transactions.
• Customer Support: To resolve your issues, questions, and complaints quickly.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Bonuses & Promotions: To send you relevant offers based on your preferences.
• Legal Obligation: To meet regulatory requirements.
• Service Improvement: To conduct analytics that improve your experience on the platform.

4. Data Sharing Policy

X99bd does not sell or transfer your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Partners: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum data required to process transactions.
• Legal Authorities: Data may be disclosed in compliance with a court order or government directive.
• Technology Providers: Server hosting and cybersecurity providers have limited access — and are bound by our confidentiality agreements.
• Anti-Fraud System: Sharing information with regulatory authorities to prevent money laundering.

Outside of the cases listed above, your data will never be shared with third parties. Only the minimum information necessary to complete a transaction is shared with payment partners.

5. Cookies & Tracking Technologies

X99bd uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: To maintain login sessions and ensure security — disabling these will prevent the site from functioning.
• Performance Cookies: To analyze page load times and errors — fully anonymized data.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which features are used most — no personal data involved.

You can manage or block cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

6. Data Security Measures

X99bd uses industry-leading security technology to keep your data safe. Our security infrastructure is continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Encrypted Storage: All stored sensitive data is encrypted.
• Access Control: Only authorized personnel are permitted to access user data.

That said, no online system can guarantee 100% security. We encourage you to stay vigilant — use a strong password and report anything suspicious to us right away.

7. Your Rights

As an x99bd member, you have important rights over your own data. Contact our support team to exercise any of them.

8. Data Retention Period

X99bd does not retain your data longer than necessary. All data is stored while your account remains active. Upon account closure:

• Financial transaction records are kept for up to 5 years as required by law.
• KYC documents are retained for up to 3 years after verification.
• Gaming history and log files are automatically deleted after 2 years.
• Marketing communication data is deleted as soon as consent is withdrawn.
• Customer service chat records are deleted after 1 year.

9. Minor Protection Policy

X99bd strictly does not serve anyone under the age of 18 and does not knowingly collect data from minors. Age verification is mandatory at registration.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

• Parents should use parental control software on their children's devices.
• If you suspect a minor is using x99bd, please let us know.
• We are fully committed to responsible gaming.

10. Privacy Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: privacy@x99bd.bet
• Support Email: support@x99bd.bet
• Live Chat: Chat button at the bottom-right of the site (active 24/7)
• Response Time: Typically within 48 hours